Data Protection Policy

SATS Companion Privacy Policy

This Privacy Policy sets out how SATS Companion Ltd uses and protects any information that you give us when you use this SATs Companion. We are committed to ensuring that your privacy/data is protected. Should we ask you to provide certain information by which you can be identified when using SATs Companion, you can be assured that it will only be used in accordance with this privacy statement.

Data Protection Controller

SATs Companion has appointed the Communications Director as the Data Protection Controller (DPC) who will endeavour to ensure that all personal data is processed in compliance with this Policy and the Principles of the General Data Protection regulation, The Freedom of Information Act 2000 and the Protection of Freedoms Act 2012 are also relevant to parts of this policy.

SATs Companion recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) adopted 27 April 2016, the two-year transition period and the application date of 25 May 2018 and is compliant with that directive.

The Principles

SATs Companion shall so far as is reasonably practicable comply with the Data Protection Principles (the Principles) contained in the GDPR to ensure all data is:

– Fairly and lawfully processed

– Processed for a lawful purpose

– Adequate, relevant and not excessive

– Accurate and up to date

– Not kept for longer than necessary

– Processed in accordance with the data subject’s rights

– Secure- Not transferred to other countries without adequate protection

 

What We Collect

We may collect the following information when you register to become a member of SATS Companion or edit your profile or preferences:

– Your name

– Contact information, such as your email address

– Information such as preferences and interests

– You may choose to give us, at your discretion, feedback or comments, or other information in response to user surveys and/or offers

– Schools can send pupil details via a pupil import spreadsheet or upload themselves. Spreadsheets should be locked before electronically transmitted.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Create Pupil/Teacher accounts.

– We may use and disclose your information, including content uploaded to or downloaded from our website, if required to do so by law or in a good faith belief that such access or disclosure is reasonably necessary to:

– enforce our Terms and Conditions (www.satscompanion.com);

– respond to claims that any uploaded materials violate the rights of third-parties;-

– respond to your customer service requests;

– comply with legal process; and/or

– protect the rights, property, or personal safety of SATS Companion Ltd, its users, or the public.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Data is encrypted and stored on UK secure servers.

However, as you may be aware, all websites/systems are ultimately susceptible to being hacked, no matter what level of protection is put in place. Therefore, we cannot be held responsible in the unlikely event that hackers are able to break into the Website/system or obtain your personal details despite our security efforts in this area.

We recommend that you do not disclose your password to anyone to keep your data secure. SATs Companion will never ask you for your password when contacting you by phone or email. SATs Companion automatically logs users out after one hour of inactivity if they are logged in as an individual user. When you have finished using SATs Companion we recommend that you log out. This is to ensure that others cannot access your account information.

 

Marketing Data Collection and Use

On SATs Companion, for marketing purposes, we request personal information in the following areas:

Mailing List – Your email address in order to send you relevant news and updates.

Free Resources – Your first name, last name and email address. We use this information to send you a copy of the free resource you have downloaded.

Free Trial – First name, last name, email address, school name, position, postcode, telephone number. We use this information to either link you to your school account, or set up a new school account in order to provide you with trial access.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

SATs Compnaion may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, if the shares or assets of SATS Companion Ltd are sold to a third party, your information may be transferred to the new owner. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at ask@satscompanion.com. We will promptly correct any information found to be incorrect.

You may also choose to restrict the collection or use of your personal information by emailing us at ask@satscompanion.com.

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